Refund Policy

Effective Date: 01/08/2026

At The One Five Co., we strive to deliver products of the highest quality. As our products are freshly prepared and perishable, returns are limited. However, if something isn't right with your order, we're here to help and will work towards a fair resolution.

1. RETURN ELIGIBILITY

Due to the perishable nature of our products, returns are accepted only under the following circumstances:

1.1. You received the wrong product.
1.2. Your order arrived damaged during delivery.
1.3. The product was defective or unfit for consumption upon delivery.
1.4. A product was missing from your order.
1.5. There is a verified quality issue with the product.

To be eligible for a return, refund, or replacement, you must notify us within 30 Minutes of receiving your order by contacting us at theonefiveco15@gmail.com.

To help us assess your request, we may ask you to provide:

➢ Your order number
➢ A brief description of the issue
➢ Clear photographs or videos of the product and packaging All requests are reviewed on a case-by-case basis.

 

2. RETURN TIMEFRAME

Requests for returns, refunds, or exchanges must be submitted within 30 Minutes of delivery. Requests received after this period may not be eligible for review.

3. REFUND PROCESSING & TIMING

Once your request has been reviewed and approved, your refund will be processed to the original payment method used for the purchase.

Please allow 7 Business Days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider. If your refund has not been received after this period, we recommend contacting your bank or payment service provider before reaching out to us.

4. EXCHANGE OPTION

Where appropriate and subject to product availability, we may offer a replacement instead of a refund for:

4.1. Incorrect items delivered
4.2. Damaged products
4.3. Defective products
4.4. Verified quality concerns

Exchange requests are reviewed at our discretion and may not be available in all cases.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or with a quality concern, please contact us as soon as possible at theonefiveco15@gmail.com

To help us resolve the issue promptly, please include:

5.1. Your order number
5.2. Photographs or videos clearly showing the issue
5.3. A brief description of the problem

Once verified, we will offer an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

6. NON-RETURNABLE ITEMS

The following items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect:

6.1. Products that have been opened or partially consumed.
6.2. Products that have melted, thawed, or deteriorated due to the customer's failure to receive or properly store the order after delivery.
6.3. Products purchased during clearance or promotional sales, unless defective.
6.4. Orders where the issue arises from incorrect delivery information provided by the customer.
6.5. Change-of-mind purchases.

 

7. RETURN SHIPPING COSTS

 As our products are perishable, we generally do not require customers to return the product.

Where a return is requested by us for verification purposes:

7.1. The One Five Co. will bear the return shipping cost if the return is due to our error, including incorrect, damaged, or defective products.
7.2. If a return is requested for any other approved reason, the responsibility for return shipping costs will be communicated before the return is initiated.

 

8. CHANGES TO THIS POLICY

The One Five Co. reserves the right to amend or update this Refund Policy at any time. Any changes shall be effective immediately upon posting on the Website. Continued use of the Website after such changes constitutes acceptance of the revised policy.

9. CONTACT US

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us:

Email: theonefiveco15@gmail.com

We value your trust and are committed to resolving any genuine concerns fairly, promptly, and with your satisfaction in mind.