Shipping Policy

Effective Date: 01/08/2026

Thank you for shopping with The One Five Co. We are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy outlines how we process and deliver orders placed through our website.

1. SHIPPING METHODS AVAILABLE
We currently offer on-demand local delivery within our designated service areas in Mumbai through our trusted third-party delivery partners. At this time, we do not offer:
1.1. Standard courier shipping
1.2. Intercity shipping
1.3. International shipping

Delivery is available only to addresses that fall within our serviceable zones.

 2. ORDER PROCESSING TIME

Orders  are  typically  prepared  and  handed  over  to  our  delivery  partner  within 60 Minutes after successful payment confirmation.

Processing times may vary during weekends, public holidays, promotional campaigns, or periods of high order volume. Any significant delays will be communicated where reasonably possible.

 3. DELIVERY TIMEFRAME

Estimated delivery timelines are 90-120 Minutes from the time your order has been processed.

Please note that delivery times are estimates and may vary depending on factors such as:

3.1. Delivery location
3.2. Traffic conditions
3.3. Weather
3.4. High order volumes
3.5. Availability of delivery partners
3.6. Other unforeseen circumstances beyond our control
4. SHIPPING COSTS

Shipping charges will be calculated and displayed at checkout before you complete your purchase.

Please note that shipping charges are separate from, and in addition to, the product prices displayed on our website. The final amount payable at checkout will include the cost of your selected products along with any applicable delivery charges, taxes, or other fees.

We may also offer free or discounted shipping as part of promotional campaigns, subject to applicable terms and conditions.

 5. TRACKING INFORMATION

Once your order has been dispatched, you may receive order tracking or delivery updates via SMS, email, WhatsApp, or through our delivery partner, where available.

If live tracking is unavailable, you may contact us at theonefiveco15@gmail.com for an update on your order status.

6. DELIVERY ISSUES AND DELAYS
While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
6.1. Heavy traffic
6.2. Adverse weather conditions
6.3. Technical or system issues
6.4. High demand or peak ordering periods
6.5. Delivery partner delays
6.6. Government restrictions or force majeure events

If your delivery is significantly delayed, we will make reasonable efforts to keep you informed.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order. We shall not be responsible for delays or failed deliveries resulting from incorrect address details, inaccurate contact information, or customer unavailability.

If a delivery cannot be completed for these reasons, additional delivery charges may apply for any re-delivery request, where feasible.

7. CONTACT US

If you have any questions regarding shipping or your order, please contact us:

Email: theonefiveco15@gmail.com

We appreciate your trust in The One Five Co. and are committed to delivering your order as fresh and promptly as possible.