Effective Date: 01/08/2026
Welcome to The One Five Co. (“we”, “us”, or “our”) These Terms of Service (“Terms”) govern your use of our website (“Website”) and the purchase of products from our online store. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
1. ACCOUNT TERMS
You may browse our Website without creating an account. However, certain features or future services may require you to register. By using our Website, you agree that:
1.1. You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
1.2. The information you provide is accurate, current, and complete.
1.3. You are responsible for maintaining the confidentiality of your account credentials, where applicable.
1.4. You are responsible for all activities conducted through your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
2. PRICING AND PAYMENT
2.1. All prices displayed on our Website are in Indian Rupees (INR) and are inclusive/ exclusive of applicable taxes, as stated at checkout.
2.2. Prices are subject to change without prior notice.
2.3. Payment must be completed before an order is processed.
2.4. Payments are securely processed through authorised third-party payment gateways. We do not store your complete payment information.
2.5. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund if payment has already been made.
3. PRODUCT DESCRIPTIONS
We strive to ensure that all product descriptions, images, colours, ingredients, and pricing are as accurate as possible. However:
3.1. Actual product appearance may vary slightly due to photography, packaging updates, or natural ingredients.
3.2. Product availability is subject to stock.
3.3. We reserve the right to modify product offerings, pricing, packaging, or specifications without prior notice.
4. ORDER ACCEPTANCE
Placing an order does not guarantee its acceptance. We reserve the right to refuse or cancel any order forreasons including, but not limited to:
4.1. Product unavailability
4.2. Errors in pricing or product information
4.3. Delivery location outside our service area
4.4. Suspected fraudulent or unauthorized transactions
4.5. Operational or technical issues
If your order is cancelled after payment has been received, the applicable refund will be processed to your original payment method.
5. SHIPPING AND DELIVERY
We currently deliver only within our designated service areas in Mumbai. Delivery timelines are estimates and may vary due to:
5.1. Weather conditions
5.2. Traffic
5.3. High order volumes
5.4. Technical issues
5.5. Circumstances beyond our reasonable control
Customers are responsible for providing accurate delivery information. If delivery cannot be completed due to incorrect information or customer unavailability, additional charges may apply, or the order may be cancelled in accordance with our delivery policy. Estimated delivery timelines, where applicable, are communicated at checkout.
6. RETURNS AND REFUNDS
As our products are perishable food items, returns are generally not accepted. However, if you receive:
6.1. An incorrect product
6.2. A damaged product
6.3. A product with a quality issue
Please contact us within 30 Minutes of receiving your order by emailing theonefiveco15@gmail.com, along with your order number and supporting photographs where applicable.
Eligible refund or replacement requests will be reviewed on a case-by-case basis. Refunds, where approved, will be processed to the original payment method within 7 business days.
7. PROHIBITED USE
You agree not to:
7.1. Use the Website for any unlawful purpose.
7.2. Interfere with or disrupt the operation or security of the Website.
7.3. Attempt to gain unauthorised access to our systems.
7.4. Upload or transmit malicious software or harmful code.
7.5. Copy, reproduce, distribute, or exploit any content from the Website without our prior written consent.
7.6. Use our Website in any way that may damage our reputation or interfere with other users' experience.
We reserve the right to restrict or terminate access for users who violate these Terms.
8. LIMITATION OF LIABILITY
To the fullest extent permitted under applicable law:
8.1. The One Five Co. shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Website or products.
8.2. Our total liability, if any, shall not exceed the amount paid by you for the specific order giving rise to the claim.
8.3. We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, government restrictions, or third-party service disruptions.
8.4. Nothing in these Terms limits any rights that cannot be excluded under applicable Indian law.
9. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless The One Five Co. and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of:
9.1. Your use or misuse of the Website;
9.2. Your violation of these Terms or applicable law;
9.3. Your infringement of any third-party rights.
10. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
11. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business, legal requirements, or services. Any revised Terms will be posted on this page with an updated Effective Date. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.
12. CONTACT US
If you have any questions regarding these Terms of Service, please contact us:
Email: theonefiveco15@gmail.com
By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.